TERMS & CONDITIONS

Cancellation Policy

While I recognise that unannounced events do come up from time to time, my business is built around appointments and from a business aspect when you make a commitment to train on a regular basis, that time is specifically reserved for you.  When you cancel on short notice, it is usually impossible to schedule in another client who could use the time of the cancelled session.

Cancellations must be made with 24 hours notice either by SMS or phone call. Failure to do so may result in that session being forfeited and incur a full session cancellation fee.

For Buddy Sessions

If one person cancels with more than 24 hours before the session, then the single One-On-One session fee will apply for the remaining person training. If the cancellation occurs within 24 hours of the session, then the full Buddy session fee applies. If the remaining person chooses not to train because the other participant will be unavailable, then the normal policy of cancellation within a 24 hour period or a cancellation fee applies.

For Group Sessions

Cancellations must be made by either SMS or phone call as soon as possible so that the session can be redesigned effectively for the remaining participants in the group. No refund will be provided for person who do not attend their nominated group session, unless the whole group decides to cancel the session with more than 24 hours notice.

Cancellation By The Trainer

Similarly, cancellations by me must also be made with 24 hours notice and failure to do so will result in you receiving a complimentary session.

Arrive On Time

Please be on time and ready for your session. If you are late for a session, it will still finish at the scheduled time. If you are more than 15 minutes late and have not contacted me, it will be considered a no show and you will be charged at the usual full session rate.

Weather Conditions

Training sessions may continue even if it is raining, unless the training venue is deemed to be unsafe by the trainer.The trainer also has the right to determine if the conditions are too hot for training. 

If it is raining, I will call or SMS you around 30 minutes before the start of the session to either change the location or to cancel the session. When training is cancelled due to weather conditions, you will not be charged for the session.

Your Session

Bring a towel, water and medication (e.g. asthma, diabetes, etc) to each session for reasons of hygiene and safety. Wear loose comfortable clothing that does not restrict movement and wear several layers in winter so that you can remove outer layers as you warm up. In summer it is advisable to wear sunglasses, a cap/hat and sunscreen.

Your Health

Participation in exercise carries some risk.  Your involvement in any fitness assessment or exercise program is completely voluntary. You are responsible for monitoring your own condition throughout the training session and should any unusual symptom occur, you have the right to cease participation and inform me of the symptoms.